Refund policy

30-Day Return Policy

We want you and your pet to be happy with every order. If something is not right, you have 30 days from the day your order is delivered to request a return.

How to start a return

Contact us through our contact page with your order number and the reason for the return. We will reply with a return authorization and the correct return address. Please do not ship anything back before receiving the return address, as returns sent to the wrong location cannot be refunded.

Return conditions

• Items must be unused, in their original condition and packaging.
• Return shipping costs are paid by the customer, except when the item arrived damaged, defective, or we sent the wrong product.
• Once we receive and inspect the return, your refund is issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund, and you will not pay any return shipping. In many cases you will not need to ship the item back at all.

Items that cannot be returned

• Items that have been used, washed, or damaged after delivery.
• Items returned without a return authorization or after the 30-day window.

Order cancellations

If you need to cancel an order, contact us as soon as possible. Orders can be cancelled for a full refund any time before they ship. Once an order has shipped, the standard return process applies.